Click the Save button (indicated in the red square in the image below).Right click on the page and choose Inspect Element.Go to the webpage where you're experiencing an issue.You can record your HTTP session using the Network tab in the Developer Tools in Internet Explorer.

Export the capture to a HAR file, then attach the file to your support ticket with Vidyard.

Save the capture by right-clicking on the grid and choosing Save all as HAR.

Start Firefox Developer Tools in Network mode (Top right menu > Developer > Network, or ctrl-shift-Q).

You can save a HAR file using Firefox's Developer Tools. har format on your computer, then attach the file to your support ticket with Vidyard.

Once you've finished reproducing the issue, right click anywhere on the list of network requests and click Save as HAR with Content.

click play on the video or reload the page).

You can use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove unnecessary header information.

Check the checkbox next to Preserve log.

If the button is grey, click it once to start recording.

Look for a round, red button in the top left of the Network tab.

Right click on the page and choose Inspect, or press Ctrl+Shift+C on your keyboard to open Chrome's Developer Tools.

Go to the page where you're experiencing the issue.

You can record your HTTP session using the Network tab in Chrome's Developer Tools. Vidyard Support uses these files for the explicit purpose of solving your support ticket.

Any the information that you submitted while recording: personal details, passwords, credit card numbers, etc.

Your cookies, which will allow anyone with the HAR file to impersonate your account.

Content of the pages you downloaded while recording.

You can download a HAR file session with any of the major browsers:Ī HAR files can contain sensitive data, depending on the browser interactions that you capture while recording: When you're experiencing an issue with a video on your webpage, a HAR file can often help a support representative understand what's happening on your page. The file shows you what sources were loaded by a webpage, loads times, as well as any actions that were blocked.

A HAR file (or HTTP Archive format) allows you to capture information about a browser's interaction with a webpage.

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